Troubleshooting

How to create a Windows Installation USB
If you opted to have a Windows USB repair thumb drive included with your PC upon purchase, you may use this thumb drive to troubleshoot your Rok Box if it h...
Wed, 6 Nov, 2024 at 1:26 PM
My Rok Box says "Choose boot option", or will not boot normally
If your Rok Box is prompting you to select a boot device when booting, the first thing to do is to remove any and all USB devices from the PC that might be ...
Tue, 28 Feb, 2023 at 4:20 PM
My wifi connection is not working on my Rok Box
If your Wifi is not operating on your Rok Box, there's a few things to try:  1. If you are using Wifi that is built into your motherboard (with an a...
Tue, 28 Feb, 2023 at 5:15 PM
My Rok Box's monitor output/GPU has issues
If your Rok Box's monitor output has issues, such as glitches, disconnects/reconnects, or other issues, there are a few things to try.  Please try t...
Tue, 28 Feb, 2023 at 5:28 PM
Where can I download the Intel Thunderbolt Control Center?
You may download the Intel Thunderbolt Control Center by clicking HERE. 
Sun, 14 May, 2023 at 5:57 PM
Disabling USB Selective Suspend in Windows' Power Options
To ensure that your Windows power plan is correctly set to not allow USB ports to sleep, click Start, then type: Power, and then click on "Power option...
Thu, 24 Aug, 2023 at 12:25 PM
Backup and Redundancy options for my Rok Box
It is important to not only backup your PC's primary hard drive Windows image, as outlined in this article:  How to backup your PCAudioLabs Pro Audi...
Mon, 25 Sep, 2023 at 10:15 AM
Troubleshooting Universal Audio Audio Interfaces with Thunderbolt
Please uninstall the UAD software. It is important to delete the preference files as stated in the article: UAD Uninstall / Reinstall Procedure (Windows) ...
Tue, 26 Dec, 2023 at 12:55 PM
I'm hearing interference from my studio monitors/speakers when using my Rok Box
The FCC requires that all electronic devices create no interference and also accept any interference present. Unfortunately, this rule is not always able to...
Tue, 19 Mar, 2024 at 2:23 PM
Cannot reinstall Windows 11 because a wireless network is not seen when booting for the first time
Windows 11 requires an internet connection to complete its installation when installing Windows cleanly for the first time on your hardware.  If possibl...
Wed, 20 Mar, 2024 at 2:32 PM