Troubleshooting

How to reset Windows on your Rok Box
In the occasion that you are unable to correct an issue with your Windows installation, and you are unable to utilize a Windows restore point or backup imag...
Mon, 16 Sep, 2024 at 7:54 PM
How to resolve IP address issues in Windows with your Rok Box
If you happen to have an IP address conflict on your Rok Box with another PC on your network, you may be unable to properly connect to or share files on you...
Fri, 29 Mar, 2024 at 10:24 AM
How to add a SATA hard drive/SSD to your Rok Box
You can add more SSDs to your Rok Box.  First, you'll need a new SATA III SSD, such as the one found at the below link:   https://amzn.to/4aCSt...
Thu, 1 Aug, 2024 at 3:11 PM
My Rok Box says "Reboot and select proper boot device" when booting
The issue: Your Rok Box boots and shows this screen:  The solution:  Most often, this issue occurs when a USB-connected device is acting as a b...
Thu, 4 Apr, 2024 at 8:23 PM
How to download the Intel Thunderbolt Control Panel
If you need to download the Intel Thunderbolt Control panel, you may do so here:  https://apps.microsoft.com/store/detail/thunderbolt-control-center/9N6...
Mon, 8 Apr, 2024 at 2:37 PM
How to remove and re-seat RAM in your Rok Box
If your PC is not reporting the proper capacity of installed RAM in your Windows interface, you may have a loose RAM stick in your Rok Box PC.  To troub...
Fri, 3 May, 2024 at 4:40 PM
How to Remove Unused or Problem Devices in Windows Device Manager
If a device has the potential to cause issues on your PC, such as BSODs, crashes, and etc., it may be advisable to remove said device from the Windows Devic...
Tue, 7 May, 2024 at 4:35 PM
My Rok Box Says "CPU Fan Not Recognized" at boot
Because PCAudioLabs utilizes resistors on the fans in your Rok Box, the onboard firmware in your motherboard BIOS may not recognize the fan's speed, lea...
Thu, 9 May, 2024 at 5:09 PM
How to add a new or additional m.2 SSD to your Rok Box
Depending on your Rok Box configuration, you may either add more m.2 SSDs to your PC, or replace those already installed with larger capacity drives, depen...
Thu, 1 Aug, 2024 at 4:32 PM
How to disable E-Cores in your Rok Box with Intel CPU
Occasionally, an application may require that you disable Efficiency cores that are part of your Intel CPU.  This is a rare need, but, if you are instructe...
Wed, 21 Aug, 2024 at 2:20 AM