Troubleshooting

My Audio Interface Has Glitchy Audio/Dropouts After Rok Box Upgrades or Updates
Occasionally, the upgrade of your Windows operating system, particularly an upgrade from Windows 10 to Windows 11, may cause issues with audio playback or r...
Thu, 8 Aug, 2024 at 1:39 PM
How to replace or upgrade your Rok Box primary Operating System NVME SSD
Updated: 8/20/2024  If you wish to upgrade your Rok Box's primary OS drive, or if that drive fails, you can follow the below instructions to replac...
Wed, 21 Aug, 2024 at 1:46 AM
My web browser crashes or is slow when being used on my Rok Box
If your web browser (Edge, Chrome, etc.) crashes or is slow or not functioning properly, it may be beneficial to clear the temporary and cache files associa...
Wed, 21 Aug, 2024 at 2:11 AM
How to update drivers on your Rok Box
We do not suggest using third-party driver updaters such as Drivereasy or other solutions, as they can have adverse effects on your PC's performance.   ...
Wed, 21 Aug, 2024 at 2:16 AM
How to change Windows audio interface settings to disable exclusive control
If you find that your audio interface is only working when utilizing your DAW, or another application, it may be because either your DAW or Windows has an ...
Tue, 3 Sep, 2024 at 2:47 PM
How to completely remove and reinstall your GPU drivers for your Rok Box
If you encounter a situation in which your display drivers are corrupted, or your display does not output to all display outputs on your GPU, you may need t...
Mon, 16 Sep, 2024 at 7:52 PM
My Rok Box CPU is spiking during DAW sessions
If you experience spikes in your CPU usage while utilizing your DAW, there are a few tasks to run to work to resolve this issue:  1. Make sure your audi...
Fri, 27 Sep, 2024 at 12:56 PM
How to re-activate Windows on my Rok Box
Windows is installed and licensed for you when your PC is built. You do not need to install Windows nor enter your license key during the normal usage of yo...
Fri, 1 Nov, 2024 at 7:20 PM
How to Disable Windows Exclusive Control of Audio Devices
In some cases, your audio interface or device may not be able to playback audio from other applications due to device drivers not being shared with other ap...
Mon, 4 Nov, 2024 at 11:32 AM
How to Create a Windows Recovery USB
If you opted to have a Windows USB repair thumb drive included with your PC upon purchase, you may use this thumb drive to troubleshoot your Rok Box if it h...
Wed, 6 Nov, 2024 at 2:41 PM