If you opted to have a Windows USB repair thumb drive included with your PC upon purchase, you may use this thumb drive to troubleshoot your Rok Box if it has issues booting, crashing, and for performing other troubleshooting tasks. 

If you did not opt for this addition to your Rok Box PC, you may create your own USB recovery drive using any USB thumb drive that is 16GB or larger. 


First, ensure that you have an available USB thumb drive that is 16GB or larger. Please note that all data on this USB thumb drive will be deleted in this process. 


Insert that USB into your PC. If your PC is unable to boot, you may follow this process on another Windows-based PC. 


After having done so, download the appropriate Windows version for your Rok Box: 


Windows 10: 

https://go.microsoft.com/fwlink/?LinkId=2265055


Windows 11: 

https://go.microsoft.com/fwlink/?linkid=2156295


After having downloaded the appropriate Windows media creation tool, run the downloaded application. 


The application will open. Select the option to create a Windows USB: 


Then, select to utilize the USB thumb drive you previously inserted into the PC: 



All data on the USB thumb drive will be erased, and the Media Creation Tool will create a new Windows installer USB. When it finishes, you'll be notified that the USB thumb drive is ready. 


Proceed as normal to the troubleshooting steps you wish to perform, or follow along with the selected troubleshooting article from our website. 


If you require help, please open a support ticket by clicking here.