Troubleshooting

How to re-image your PCAL Pro Audio PC
Windows System Restore from System Image  Your factory installation of Windows, including any custom software installations and hardware drivers, is recove...
Wed, 19 Oct, 2022 at 4:10 PM
How to backup your PCAudioLabs Pro Audio PC
Performing a system backup is important so that you can backup your settings and configuration of your PC and its configuration.  When your PC ships to you...
Wed, 19 Oct, 2022 at 4:00 PM
How to Troubleshoot Possible Bad RAM
If your system is reporting memory issues and crashing, the best thing to do in this case would be to run the Windows Memory Diagnostic tool.  Click Sta...
Wed, 29 Dec, 2021 at 12:47 PM
How to reinstall Windows Cleanly
To install Windows cleanly on your Rok Box (if you cannot recover from your Windows Recovery Image), please do the following:  Please go here to get the...
Fri, 4 Feb, 2022 at 4:09 PM
How to reset the CMOS and BIOS in your Rok Box Pro Audio PC
Occasionally, there may be a need to clear the CMOS and BIOS on your PC to troubleshoot power, boot, and other issues.  This is easy to do.  1. Shut...
Wed, 2 Mar, 2022 at 3:42 PM
How to clean the Rok Box MC Mobile's screen
To clean your Rok Box's screen, please use a high-quality lens cleaning cloth which is suitable for cleaning eyeglasses.  Spray a light amount of e...
Mon, 9 May, 2022 at 3:07 PM
How to generate a system info (.nfo) report
To help troubleshoot your PC, we may request a system information report, which is a text file which contains information about your PC. If this is req...
Thu, 23 Jun, 2022 at 2:00 PM
How to free up disk space on your Rok Box
Occasionally, you may find that your primary disk drive in your Rok Box (referred to as the C: drive) is running low on disk space.  It is generally sug...
Tue, 28 Jun, 2022 at 11:23 AM
How to use Windows System Restore to restore your Rok Box to a previous date
If you cannot boot your Rok Box, or if Windows has issues which stop your system from properly booting, you can opt for a Windows System Restore to roll you...
Thu, 7 Jul, 2022 at 12:26 PM
How to troubleshoot corrupted Windows System files
From time to time, you may see that your Rok Box runs into application crashes or blue screens.  If these happen, there are some tasks to do to resolve ...
Thu, 28 Jul, 2022 at 3:32 PM