Troubleshooting

How to Troubleshoot Possible Bad RAM
If your system is reporting memory issues and crashing, the best thing to do in this case would be to run the Windows Memory Diagnostic tool.  Click Sta...
Wed, 29 Dec, 2021 at 12:47 PM
How to reinstall Windows Cleanly
To install Windows cleanly on your Rok Box (if you cannot recover from your Windows Recovery Image), please do the following:  Please go here to get the...
Sat, 4 Feb, 2023 at 11:31 AM
How to reset the CMOS and BIOS in your Rok Box Pro Audio PC
Occasionally, there may be a need to clear the CMOS and BIOS on your PC to troubleshoot power, boot, and other issues.  This is easy to do.  1. Shut...
Wed, 2 Mar, 2022 at 3:42 PM
How to generate a system info (.nfo) report
To help troubleshoot your PC, we may request a system information report, which is a text file which contains information about your PC. If this is req...
Thu, 23 Jun, 2022 at 2:00 PM
How to use Windows System Restore to restore your Rok Box to a previous date
If you cannot boot your Rok Box, or if Windows has issues which stop your system from properly booting, you can opt for a Windows System Restore to roll you...
Thu, 7 Jul, 2022 at 12:26 PM
How to troubleshoot corrupted Windows System files
From time to time, you may see that your Rok Box runs into application crashes or blue screens.  If these happen, there are some tasks to do to resolve ...
Thu, 28 Jul, 2022 at 3:32 PM
How to find your Rok Box motherboard model information
If you need to find the model of your Rok Box motherboard, you may do the following:  1. Right-click START 2. Click "Powershell - Admin". Ple...
Tue, 30 Aug, 2022 at 10:53 AM
How to find your Rok Box Motherboard BIOS version
To find the BIOS version of your Rok Box's motherboard:  1. Right-click START 2. Click "Powershell - Admin". Please note that this may also...
Tue, 30 Aug, 2022 at 10:54 AM
My PCAudioLabs Rok Box Reboots/Restarts itself or crashes randomly with a Blue Screen of Death (BSOD)
If your Rok Box is rebooting at random, there are a few things to first check:  When does the system crash?  It is important to note when your Rok B...
Fri, 20 Jan, 2023 at 7:37 AM
Windows Boots to "Preparing Automatic Repair", but issues are not resolved
In the case that Windows encounters an issue when booting, or with its file system, it may boot and display the message, "Preparing Automatic Repair&qu...
Mon, 26 Sep, 2022 at 11:36 PM